Trung Tâm Trợ Giúp

QHMSwap Policy

QMHSEX has a strict anti-money laundering policy. This is in accordance with our AML procedures outlined in our terms of service.

If deposits & withdrawals are suspected of being attempts to Swap coins we reserve the right to hold withdrawals until completion of one of the following procedures

Withdrawal is sent after full completion of account verification & KYC
Withdrawal refunded & 1x gameplay is reached.

QHMSwap will always try to ensure every matter is resolved & the above can be modified to suit specific situations.

Thông báo

Network Error

QMHSEX Official

05/16/2025 03:47:47 AM

Hi Khách

We are aware of an issue where some players are seeing "Network Error" when trying to load Affiliate statistics. This has been reported to the backend developer team and will be resolved ASAP. Please refrain from opening Live Support tickets this issue, as this is not account-specific. Thank you!

Clones, Duplicate accounts and Affiliate abuse.

QMHSEX Official

03/29/2025 03:03:41 AM

Hi Khách

Please be reminded that Clone accounts (duplicate accounts) are strictly prohibited on QMHV3.VIP with a zero-tolerance policy. All clone accounts will be banned without notice. If a player is banned for cloning and evades the ban with a new account, the new account will also be banned without notice. The new account can still be banned even if further abuse isn't detected. A ban on an account is a ban on the player and does not expire. Funds from banned accounts may be confiscated to cover damages of multi account bonus abuse/affiliate fraud/etc. Winnings may also be voided and withdrawals denied if we find abuse from the winning account. Thank you for your cooperation!

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Log in Captcha

QMHSEX Official

03/07/2025 09:26:16 PM

Hi Khách

We are aware of a log in issue involving captcha images not loading. This issue is not specific to any account and is site-wide. We appreciate your patience while we work to get this resolved.

Maintenance

QMHSEX Official

02/18/2025 08:57:37 PM

Hi Khách

We will perform a scheduled maintenance tomorrow the 19th of February for approximately 30 minutes at UTC+0 2:00

Maintenance February 18 UTC+02:00

QMHSEX Official

02/17/2025 08:32:32 PM

Hi Khách

Please be aware there will be approximately 30 minutes of maintenance. Thank you!

Happy New Year!

QMHSEX Official

01/02/2025 02:56:53 AM

Hi Khách

Happy New Year from Paco - your favorite panda!

Hacked Accounts

QMHSEX Official

12/30/2024 08:38:11 PM

Hi Khách

QMHSEXrs, we have seen an increase in hacked accounts and disputed withdrawals in the past week. We cannot always stop these fraudulent withdrawals, and your funds may be lost without proper account security. Please remember to secure your account. Some tips to protect yourself: -Create a strong password, and change it periodically. -Enable 2FA on your QMHV3.VIP account. -Log out of QMHV3.VIP on inactive devices, and check your QMHV3.VIP logged in sessions. (Global Options). Terminate any that you don't use or don't recognize. -Make sure your personal email is secure to protect against resets. -Make sure your 2FA device is secure. Have a great week everyone!

Merry Christmas QMHSEXrs!

QMHSEX Official

12/26/2024 10:19:20 AM

Hi Khách

Withdrawal delays

QMHSEX Official

09/24/2024 01:09:04 AM

Hi Khách

We are experiencing intermittent withdrawal delays. We expect this to be resolved today. As always, funds are safe. Thanks for your patience!

Wagering data

QMHSEX Official

08/18/2024 09:14:33 PM

Hi Khách

Greetings all! We are aware that wagering data may not be calculating properly for some accounts and we are actively investigating. In the meantime, please be kind to our QMHV3.VIP team. Chat Moderators do not have control over site functionality, estimations on resolutions, or any pertinent backend information whatsoever. They are here to help the community with general, non-account-specific inquiries and general site assistance. We ask that any account-specific issues are directed to our Live Support team. The Live Support team can help with account-specific inquiries, but they also cannot "fix" your account if there happens to be a site-wide bug/issue, nor can they make backend investigations move faster. Thank you for your understanding and your patience. We will provide an update as soon as one is available.